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RETURNS
Need to return something? That's no worries at all.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, item must be in the same condition as you received it, unworn or unused, with tags. You’ll also need the receipt or proof of purchase.
How it works;
Send a return with a note in package with order number and refund or exchange request. If its exchange, dont forget to add delivery address. Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We highly recommend using a trackable postal service when returning items to us in case of the unlikely event we do not receive it. Ship out the exchange (timeframes vary depending on your location).
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, with your order number and a photo of the item’s condition, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Underwears cannot be returned unless faulty.
Exchanges
The fastest way to ensure you get what you want is to return the item you have with a note of order number and refund request in package and make a separate purchase for the new item.
Refunds
All our goods are 100% authentic. If any item which has passed our detailed authentication checks is deemed unauthentic, we will provide you with a full refund!
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Just a friendly reminder;
- Sale items are not eligible for exchange, returns, or store credit.
- All returns will be inspected upon return. We will always do our best to accept all returns. Returned item(s) don't need to be in the original packaging, but original tags must still be in place. In the unlikely event that an item is returned to us in an unsatisfactory condition, we may have to send it back to you. We will notify you by email of the approval or rejection of your return.
- The goods are your responsibility until they reach our warehouse, so make sure it is packed up properly and can't get damaged on the way. Make sure you use a postal service that insures you of the value of the items you are returning or obtain proof of posting.
- We are not responsible for any items that are returned to us by mistake.
- You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We highly recommend using a trackable postal service when returning items to us in case of the unlikely event we do not receive it.
Where to return:
Hijab Living
4 Colne Street,
Kuraby, 4112 QLD
Brisbane, Australia